TERMS & CONDITIONS

The following sets out the terms and conditions of use. A service provided by WaterWorld Holdings Limited whose registered office is 18 Ayia Thekla Road, Ayia Napa 5345, Cyprus. By making a booking either directly on our website over the telephone or via a booking sales agent or rep, these terms and conditions are deemed to have been accepted by each visitor.

TICKETS:

• You can only enter WaterWorld with a valid ticket and QR code.
• Photo ID may be requested at the time of entrance.
• Tickets purchased are only valid for the current year / season.
• This ticket purchased can be used any day of your choice within the season it is valid.  

• SECOND DAY OFFER

  The second day visit offer is only valid for the same guests who visited the park on the original day of entry.

  This offer is valid on full price tickets only.

  A photo will be taken during your first visit as proof of entry.

  This photo will be used to verify your identity on your second visit, which will then be destroyed.

  The offer is non-transferable and cannot be used by another individual.

  Second day visits are subject to standard park entry conditions and availability.

  Second day is valid only with the appropriate registration form being completed and signed at WaterWorld customer services.

CABANAS:

• Cabana tickets do not include entry tickets into WaterWorld.
• You can only enter WaterWorld with a valid Entry ticket and QR code.
• Each Cabana is for a maximum of 5 people
• On arrival at the park, please take your Cabana ticket to the Cabana Staff located at the front of the Wave Pool by Athenas Gelateria.
• Photo ID may be requested at the time of entrance.
• Cabana Tickets purchased are only valid for date booked and once booked can not be changed. Please check your arrival date before completing your purchase.
• Tickets are non-refundable and non-transferable.

THEA SUITE:

• THE VIP TICKET INCLUDES EXCLUSIVE USE OF THE THEA VIP SUITE SERVICES & FACILITIES for limited time as lited below; the use of the facilities may under no circumstances be considered and/or construed as letting, usage, possession and/or in any other form other than an hourly stay.
• A private secure air conditioned luxury suite that can accommodate up to 10 people which includes:
  1. Terrace with Jacuzzi, sun loungers and cabana.
  2. Lounge area
  3. Dining area
  4. Kitchenette
  5. Office / Desk area USB power points & Type G power points
  6. Changing Room / Dressing Room
  7. Shower Room / WC
  8. Towels
  9. Room Service
  10. Full Host service
  11. Child seat available upon request
  12. Room safe
  13. Complimentary Toiletries
  14. Complimentary Fruit Platter
  15. Complimentary Water
  16. Complimentary Bottle of Wine
  17. Complimentary Tea & Coffee
• Children under the age of 16 may not use the Suite unaccompanied by an adult and/or custodian.
• The standard operating times for the suite are in line with WaterWorld WaterPark opening and closing times. The suite may not be occupied before or after these times. In any event the use of the suite will be hourly and cannot exceed….. hours.
• VIP Visitors will be escorted to the entrance of the VIP suite by their own private host, whom will be available throughout your stay for any questions, requests or room service orders you may require.
• The VIP suite must not be used for any unlawful purpose or in a manner which infringes the law and/or the rights of the owner and/or any other visitor and/or guest.
• In the interests of security and to prevent fraud, at the time of visit, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
• Payment of a VIP ticket must be made in full at the time of the booking being made prior to arrival.
• Please make sure that you present any reservation email or confirmation booking that you have received and present it along with a photo ID at the time of entrance.
• VIP Visitors are not permitted to invite additional Non-VIP ticket holding guests to use the VIP services and facilities.
• At the time of booking, we will take your credit/debit card details and you authorise the use of this card for any sums that may become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
• WaterWorld reserves the right to charge the payment method or card used for the booking after departure for any damage caused to the VIP suite or for any items which are removed from the VIP suite please note chargeable amounts listed below:
  1. Towel
  2. Table
  3. Shower
  4. Furniture e. etc
• A 75% refund of the full amount paid will be issued for any cancellations made 48 hours prior to arrival. If the booking is cancelled less than 48 hours prior to arrival no refund will be issued.
• Where a booking is made by a person other than the visiting individual, that person shall procure that each visitor purchasing a VIP ticket is aware of and accepts these terms and conditions.
• VIP Bookings may be made by third parties as agent for the VIP visitor, in which case the name of the VIP visitors must be specified on the online booking system and on confirmation of a booking a binding contract is formed with the agent and the VIP visitors on these terms & conditions and payment must be made in full prior to arrival.
• VIP Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or show may be closed or otherwise unavailable at any time.
• At present access to the VIP suite is via a spiral staircase. Therefore persons in wheelchairs or with parms are not able to acess the suite. WaterWorld is disabled friendly however some rides and attractions do require the use of stairs.

GENERAL TERMS & CONDITIONS:

• Details on this website are kept as accurate as possible, but WaterWorld Holdings Ltd cannot be held responsible for any errors, subsequent alterations or inconvenience arising from them. WaterWorld Holdings Ltd reserves the rights to modify these terms & conditions at any time. You are advised to visit our website regularly to check for updates. WaterWorld Holdings Ltd reserves the right to cancel bookings for any reason including, without limitation, operational, safety, capacity or security requirements. On the rare occasion when a booking is cancelled by WaterWorld Holdings Ltd in such circumstances, a refund will be provided. Any claims must be submitted within 14 days of the cancellation date. Any claims received after this period will not be considered under any circumstances.
• Rides, attractions and catering outlets may be subject to timed schedules, change or closure due to weather, maintenance, refurbishment, or other operational reasons.
• Please note that the rides operate on a rotational basis during the months of April,May, September and October. Please check the time schedule before entering the park.
• Tickets are non-refundable and non-transferable.
• All visitors must comply with the rules and regulations of WaterWorld WaterPark and any direction or instruction given by any member of staff.
• WaterWorld Holdings Ltd reserves the right to refuse entrance, in particularly if foul play apparent.
• Visitors are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Water Park, its employees and visitors and their health and safety. Visitors are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Park, or cause offence to other guests or our members of staff. We reserve the right to refuse services or remove you and members of your party from the Park if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case WaterWorld shall have no obligation to refund you for lost tickets, other services or any other loss or expense incurred.
• Guide dogs are accepted with prior arrangement, and other dogs may be accepted at the Company’s discretion, but otherwise no pets are allowed at the Park.
• The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
• Limitation of Liability
  1. The Company will not be responsible for the loss or damage of any property left in the Park other than as required under the Law or any other applicable regulation.
  2. The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
  3. While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or facility.
• Visitors details will be taken and stored by WaterWorld Holdings Ltd at the time of booking and will be dealt with in accordance with WaterWorld’s privacy policy. For more information on the privacy policy please go to:
  https://waterworldwaterpark.com/consent/
• Any complaints regarding tickets and services provided must be submitted by writing to Customer Services, WaterWorld Themed WaterPark, 18 Ayia Thekla Road, Ayia Napa 5345, Cyprus. Please allow 28 days for a reply.
• These terms & conditions are subject to Cypriot Law and any disputes shall be subject to the jurisdiction of the Cypriot Courts. Nothing in these terms & conditions affects your statutory rights.

Disclaimer: we would like to inform you that for advertising and promotional purposes parts of the waterpark may be filmed and photographed throughout the course of the day.  Members of the public who are filmed or photographed in the waterpark will not have any rights to claim or dispute against the company or the management of  waterworld themed waterpark.